"Air New Zealand has been forced to apologise for a crew manual which suggested that Tongan passengers may "drink the bar dry".
The airline issued the apology after the manual was made public in New Zealand's Sunday Star-Times yesterday.
The document caused a stir by making generalisations about different nationalities, also stating that Korean passengers will expect good manners, Thais expect a souvenir and Samoans will appreciate a rug.
Air New Zealand spokesman Alan Gaskin said the manual was not meant to cause offence.
"This section of the document was designed as a reference guide to ensure international cabin crew were familiar with the expectations of the diverse range of nationalities Air New Zealand carries on its international services," Mr Gaskin told new website Stuff.co.nz.
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