Tourist in attempted $8000 'rip off' by rogue carhire firm
A tourist has won a victory for the little man by being let off an $8000 rental car bill.
Paul Douglas-Denton, 60, was billed by Europcar for towing his rental car approximately 300 kilometres from Katherine to Darwin after vandals smashed the vehicle overnight outside his hotel in July, the Northern Territory News reported.
The company said the right to claim the money was contained in the fine print of the hire contact. But NT Consumer Affairs Commissioner Gary Clements said Europcar misinterpreted its own terms and conditions and was forced to back down. "We convinced the company that it was not a good idea to charge the customer,'' he said.
The car damage was beyond Mr Douglas-Denton's control.
Several rental car companies came under fire for "ripping off'' customers with excessive bills earlier this year.