By JR on Tuesday, February 21, 2012
I have had some parallel to the story below in my own experience. A colleague mailed me a rather large book in a proper padded bag and with the correct address on it. I never got it. It was returned to sender. He resent it in another envelope that included the original bag and its "return to sender" marking and it got through the second time. I wrote a letter of complaint to the Minister about it at the time but never got a reply -- JR
On 21 September I posted a letter with some documents and a cheque at the post office in Mossman, Queensland.
The post office is located on 24 Front Street and the letter was addressed to the council office on 64 Front Street. Although the distance from post office to council office is only a few hundred metres the letter never ever made it there.
An enquiry was lodged with Australia Post where my missing letter with cheque was but they were not interested in investigating the matter.
I decided to do my own investigation and mailed another test letter to the council office, this time with my return address on the back of the envelope. And what do you know, several days later the letter was returned to me, with a sticker stating; "Address unknown"!!
With all the technology available now with smartphones with free QR code software that can generate QR code that delivering a piece of mail would be an easier process.
Would you believe it, even though the post office is on the same street as the council office, and the post office is staffed by long time locals who know perfectly well where the council office is, they sent my letter back to me saying the address was unknown!!!!!
So I phoned the Mossman post office for an explanation of this unbelievable stupidity, and spoke to the manager Belinda Thompson. She did admit that she knew where the council office was (so the address unknown sticker was a lie) but then came up with the excuse that the council office did not have a mailbox at their building so the postie could not deliver the mail there.
I informed her that the building does have doors, and that they even open automatically, so it is extremely easy to walk up to the counter and place the mail there. Oh no, she replied, then the postie would have to get off his bike!!!
Yes, would you believe it, the world has come to the point now that even though I have paid Australia Post to send my letter I can not expect their staff to get off their backside to deliver my letter!
What a great level of service, one letter disappeared and another returned to sender as address unknown, even though they know perfectly well where the address is!