Report from a customer of OzDirect
I ordered a video camera from Ozdirect on 17/03/09. It was listed as 'in stock' and the website seemed to indicate that it would ship 48 hours after funds cleared and take 24 hours by courier to reach me. I paid an additional $20 (percentage of total) to use my credit card and thus speed up funds clearing. They debited my credit card in 10 minutes flat. After a week of waiting I started to enquire where my order was. They were slow to reply and then said there were delays in the warehouse. Another week went, by...more emails...nothing changes...another week goes by...more emails...nothing changes...I start to get angry, and they finally (after 3 weeks waiting) offer the option of cancelling the order and getting a refund...It takes another week of emails to get a response. 10 days later no refund... now they tell me it can take 30 days to refund money! They have had $600+ of my money for over 5 weeks now and I have nothing to show for it.
I lodge a complaint with NSW Office of Fair Trading...a week later they tell me they can get no response from Ozdirect, so there is nothing further they can do!! In 12 years of shopping online this is the worst experience I have ever had! Nothing else even comes close. For displaying absolute contempt for customers, Ozdirect are in a league of their own!
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Posted by John Ray. For a daily critique of Leftist activities, see DISSECTING LEFTISM. To keep up with attacks on free speech see TONGUE-TIED. Also, don't forget your daily roundup of pro-environment but anti-Greenie news and commentary at GREENIE WATCH . Email me (John Ray) here