By all accounts, the world's worst phone company is the major provider in Britain: BT. There is a good example of the way BT treat customers just up on Wicked Thoughts. A customer had to post his complaint on YouTube in order to get them to talk to him. A phone company that refuses to talk is pretty strange, isn't it?
But I am sure that many American readers have plenty of gripes with their phone company too. I myself have had innumerable run-ins with Australian phone companies. Talking to Telstra via their phone help-line or their email help-line is quite hopeless. You either get an insincere promise to look into it or you get told point-blank that they can't help you. Either way you have wasted your time.
Fortunately, there is a tiny chink in Telstra's armour. If you write to their chief executive you do get a mostly intelligent response and the response sometimes -- but not always -- does fix the problem. So I have only minor gripes with them at the moment. I thought it might be amusing, however, to put up copies of some of the letters I have had to write to them in the last few years. You will see how heavy I sometimes had to get in order to receive a helpful response. You can read the letters on Pondlife.
I imagine that there is already such a thing elsewhere but if I get enough emails telling of bad experiences that readers have had with their phone company, maybe I could start a site to publish such emails. It could well become both popular and a real help to people victimized by arrogant and unresponsive phone companies.
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