Customers hit back at new dining trend taking over restaurants

I find mobile phones very tedious so use them or anything like them only to a minimum. So I object to ordering food by using one. Unless I can order from a person, I walk out. That usually makes the place back down. But if not there are thousands of other places to eat. Quality of life matters

They were an ubiquitous presence at cafes, restaurants and bars during the pandemic, but love them or loathe them, industry insiders say QR ordering is here to stay.

While some expected it to fade away as the pandemic dissolved and check-ins were no longer relevant, the opposite has actually been true.

Not everyone is a fan. In fact many people appear downright hostile to QR ordering and restaurants and cafe’s not providing physical menus.

Social media is filled with people raging against it.

One person wrote on an angst-ridden Reddit stream that they just “hate it”.

“I hate paying for dinner on my phone,’ the person complained. “I hate navigating through menus to find food.”

Another said they disliked being forced to “give every-f***ing-detail about myself or sign up”, while another observed “having phones out was a terrible way to start dinner together”.

While one person claimed they often go to the counter and refuse to do it or threaten to go elsewhere: “I haven’t had anyone let me leave yet”.

Others pointed out it isn’t practical for some.

“My grandparents never really got onto the smart phones (and with dementia it’s not the time to start) and I have a friend who has fine motor skill issues so he struggles to control the scrolling function that’s required,” one person explained.

“It’s embarrassing for them to have the menu read to them or to have others decide what they have because they can’t use a menu in that format.”

Another noted it was difficult for families with kids with “everyone is fighting over mums phone to see what they can order”.

Despite not all Aussies being a fan of the new system, Square, which provides a range of technology for restaurants and other industries, says QR codes are here to stay saying sellers were increasingly turning to tech to run their business.

“QR code ordering has definitely become mainstream for restaurants,” said Colin Birney, head of business development at Square in Australia.

“As cost-of-doing-business pressures remain and staff shortages continue, restaurants are seeing technology as a non-negotiable and a way to find efficiency gains and unlock new ways to sell.”


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