Another useless emergency-call operator

If it doesn't fit in precisely to a category on their computer screen they ignore the call. Nothing has been learned since the death of David Iredale 5 years ago, apparently

TWO frantic 000 calls by a woman who was murdered minutes later went unheeded after an emergency operator was unable to obtain precise information and did not pass the request for attendance to police.

James John Potter, 24, was committed yesterday to stand trial for the murder of Penelope "Penny" Pratt, 27, who was shot three times after an argument over a $160 drug debt on November 28 last year.

"I'm in the vicinity of being heard, do you understand what that means ... trust me, you want to get to this address," Ms Pratt was recorded saying during one of the 000 calls at 11.28pm, replayed in Melbourne Magistrates' Court.

"You're going to get me bashed," she said moments later in frustration at not being able to give her exact location other than a street, suburb and nearby hospital. "I'm hiding in a bush answering your questions," an agitated Ms Pratt said, adding there were "three violent offenders" after her.

"If I can't hear you, how am I to help you?" the operator said at one point. Ms Pratt is heard to say she is hiding and in fear, then giving her name and mobile phone number to the 000 operator.

More HERE